Which city do you want to deliver?
1.We offer all products for US delivery.This includes all regions of US.Shipping services do not provided outside US.
2.How to track my order?
After processsing the order,you can contact us through [email protected] We will notify you that the order has been sent out.Please note that we do not provide cash on delivery.
3.How long does it take to get my order?
We will ship within 72 hours after you place the order.It will be shipped from China and it usually takes 10 to 22 days to receive your product.
Attention! Due to the coronavirus and local logistics services in US, shipments in US may be delayed. Please take care of yourself and ensure your safety.
You can contact our customer service by email with delay information, or use the following URL and your order number to track your order query, https://www.17track.net/cn
The transit time consists of two parts
Processing time: verify order details, source, quality inspection and packaging. All orders will be shipped from the manufacturer within 72 hours after placing an order and receiving payment.
Delivery time: The time to reach the destination after delivery from our warehouse.
We use a highly secure checkout procedure on our website to protect our customers and loomin. When we fully authenticate the customer and complete the order, this will extend our processing time to 3 days.
4. Can I cancel the order?
All orders will be automatically processed and shipped immediately after placing the order. If you want to cancel an order, please send a cancellation request via email within 12-24 hours after placing the order. If the order has not been shipped, you will get a refund. Once transportation is arranged, it cannot be cancelled.
5.Can the order be shipped on Sundays and public holidays?
I’m sorry that we do not provide delivery service on Sundays and public holidays.
6.How much is the freight?
We only provide transportation services in the US. All orders adopt uniform transportation standards. Mail services are not provided outside US.
Free shipping for orders over $50.00
$9.95 shipping fee for less than $50.00
7.Do I need to pay the tariff or any other tax fee ?
In US, customer shall be responsible for any taxes, duties and charges levied in the area where the Products are transported, including but not limited to any sales or use tax, value added tax or duties.
8.What should I do if I receive damaged or defective items?
Please contact [email protected] and provide at least a photo or a video with the detail of the item. After confirming the problem, we will resend new products or send new part to replace the defective one to solve the problem.
- Will the product be shipped to my country?
Due to shipping restrictions, we ship to every country, and we will work very hard to do every transport job.
- How much is the shipping cost?
With orders over $50.01, you can enjoy free shipping. A value between $0-$50.00, Shipping cost $9.95. The shipping company (USPS) is going to collect all orders after processing time and then ship them out.
PS. During the sales season, we will provide free shipping promotions throughout the site. stay tuned!
- Do I need to pay taxes?
Each country has its own customs rules and policies. Please contact the local customs for more information. If import duties or taxes are charged in rare cases, the customer is responsible for paying these costs.
- How long will my order take?
Delivery time = processing time + shipping time
(Excluding customs delays, weekends, holidays, and any unforeseen circumstances)
Processing time: 1-2business days
Standard transportation time: 3-5days （It may be delayed for 3-5 days due to irresistible reasons such as the epidemic）
Courier time: 3-5 working days
- What if the package does not arrive?
If the package has not been received 60 days after delivery, please contact us without hesitating We will send you a package update or a full refund.
(CALL US! MON-SUN 9AM-6PM ET)
Phone: +1 (661) 545-7814
Email: [email protected]
Address: 1827 Ocean View Dr, Bakersfield, CA 93307, US
- Can I cancel or change the order?
If you want to cancel or change your order, please contact us within 24 hours after placing the order. Once the order is ready to be delivered, it cannot be canceled or changed.